Privacy Policy

Last updated: 21 September 2026

This Privacy Policy explains how Arachis ("we", "us", "our"), operating the Arachis Foods website (the "Website"), collects, uses, shares and protects your personal data when you visit the Website or place an order. It is published in accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023 ("DPDP Act").

By using the Website or placing an order, you agree to the practices described here. If you do not agree, please do not use the Website.

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1. Who We Are

Arachis Foods
52, 2nd Main Road, Nanajappa Layout, Adugodi, Bengaluru – 560030, Karnataka, India
Email: feedback@arachisfoods.com

For the purposes of the DPDP Act, we act as the Data Fiduciary for the personal data you provide to us.

2. Information We Collect

Information you provide to us

- Name, email address, phone number
- Shipping and billing address
- Account details, if you create an account
- Order details and purchase history
- Messages you send us through website chat or email
- Reviews, ratings and other content you submit

Information collected automatically

- Device and browser type, IP address, and approximate location
- Pages visited, time spent, referring pages and actions taken on the Website
- Cookies and similar technologies (see section 8)

Payment information

Payments are handled by third-party payment gateways and banks. We do not store your full card number, CVV, UPI PIN or net-banking credentials. We receive only limited information such as payment status and transaction reference.

3. Why We Use Your Information

We process your personal data for the following purposes:

- to accept, process, ship and deliver your orders;
- to process payments, refunds and cancellations;
- to communicate with you about your order, respond to chats and emails, and provide customer support;
- to maintain your account and personalise your experience;
- to send you offers, updates and promotional messages, where you have agreed to receive them;
- to improve the Website, understand how it is used, and keep it secure;
- to prevent fraud and misuse; and
- to comply with legal, tax and regulatory obligations.

4. Consent

We process your personal data based on your consent, which you give by providing your information, placing an order or continuing to use the Website, and for certain legitimate uses permitted under the DPDP Act, such as fulfilling an order you have placed or meeting a legal obligation.

You may withdraw your consent at any time by contacting us at feedback@arachisfoods.com. Withdrawal will not affect processing already done, and may mean we can no longer fulfil orders or provide some services to you.

5. Who We Share Your Information With

We do not sell your personal data. We share it only as needed with:

- Payment gateways and banks, to process your payments and refunds;
- Courier and logistics partners, to deliver your orders (they receive your name, address and phone number);
- Website, hosting and technology providers, who help us run the Website and store data on our behalf;
- Analytics and marketing tools, to understand usage and, where you have agreed, send communications;
- Government or regulatory authorities, when required by law, court order or legal process; and
- A successor business, if our business is sold or transferred, subject to this Policy.

Our service providers are permitted to use your data only to perform services for us.

6. Data Storage and Transfers

Your data may be stored on servers operated by our Website platform and service providers, which may be located inside or outside India. We take reasonable steps to ensure that such providers protect your data with appropriate safeguards, and we transfer data outside India only as permitted by Indian law.

7. How Long We Keep Your Data

We keep your personal data only for as long as needed to fulfil the purposes described above, and for as long as required by law (for example, tax and accounting records). When data is no longer needed, we delete or anonymise it.

8. Cookies

We use cookies and similar technologies to keep the Website working, remember your cart and preferences, and analyse traffic. You can control or delete cookies through your browser settings. Disabling some cookies may affect how the Website works.

9. Security

We use reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security. Please keep your account credentials confidential.

If a personal data breach occurs that affects you, we will notify you and the relevant authority as required by law.

10. Your Rights

Under the DPDP Act, you have the right to:

- access a summary of the personal data we hold about you and how it is processed;
- correct or update inaccurate or incomplete data;
- erase your personal data, subject to legal retention requirements;
- withdraw consent at any time;
- grievance redressal, as described in section 13; and
- nominate another person to exercise your rights in the event of your death or incapacity.

To exercise any of these rights, contact us at feedback@arachisfoods.com or through website chat. We may need to verify your identity before acting on your request.

11. Marketing Communications

We send promotional messages only if you have agreed to receive them. You can opt out at any time by using the unsubscribe link in our emails, replying to stop, or contacting us. We will still send you essential messages about your orders.

12. Children

The Website is not intended for children under 18. We do not knowingly collect personal data of children without verifiable consent from a parent or legal guardian. If you believe a child has given us personal data without such consent, please contact us and we will delete it.

13. Grievance Redressal

If you have any questions, concerns or complaints about this Policy or how your data is handled, please contact our Grievance Officer:

- Designation: Grievance Officer, Arachis Foods
- Address: 52, 2nd Main Road, Nanajappa Layout, Adugodi, Bengaluru – 560030, Karnataka, India
- Email: feedback@arachisfoods.com
- Chat: Available directly on the Website

We will acknowledge your complaint within 48 hours and aim to resolve it within one month. If you are not satisfied, you may approach the Data Protection Board of India, once it is operational and as provided under the DPDP Act.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Website with a revised "Last updated" date. Continued use of the Website after changes are posted means you accept the updated Policy.

15. Contact Us

Arachis Foods
52, 2nd Main Road, Nanajappa Layout, Adugodi, Bengaluru – 560030, Karnataka, India
Email: feedback@arachisfoods.com
Website chat: available on arachisfoods.com