Shipping, Returns and Refund Policy

Last updated: 21 September 2026

This policy applies to all orders placed on Arachis Foods (the "Website"), operated by Arachis. It forms part of our Terms of Use. Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other applicable law.

---

1. Shipping

Where we deliver
We deliver to pin codes serviceable by our courier partners. You can check whether we deliver to your location by entering your pin code at checkout.

Delivery time
The estimated delivery time is shown at checkout and in your order confirmation. These are estimates, not guarantees. Delays can occur due to courier issues, weather, public holidays, strikes, government restrictions or other events beyond our control.

Shipping charges
Any shipping charges are shown at checkout before you pay. We may offer free shipping on certain orders or during promotions, as displayed on the Website.

Order tracking
Once your order is dispatched, we will share tracking details by email, SMS or WhatsApp, where available.

Delivery address
Please make sure your address, pin code and phone number are complete and correct. We are not responsible for failed or delayed deliveries caused by incorrect or incomplete details. If a delivery fails because you were unreachable or refused the package, we may charge re-delivery costs or cancel the order.

Cash on Delivery (COD)
COD is available on eligible orders and pin codes. Please keep the exact amount ready at delivery. We may restrict COD for certain locations, order values, or after repeated refused deliveries.

2. Order Cancellation

You can cancel an order before it is dispatched by chatting with us on the Website or emailing feedback@arachisfoods.com with your order number. If you paid online, the amount will be refunded as described in section 5.

Once an order has been dispatched, it can no longer be cancelled, but you may still request a replacement or refund if it qualifies under section 3.

We may also cancel an order for reasons such as product unavailability, pricing errors, suspected fraud or an undeliverable address. In that case, any amount paid will be refunded in full.

3. Damaged, Defective or Incorrect Products

We will arrange a replacement or refund if your order arrives:

- damaged or with tampered packaging;
- defective or spoiled;
- past its expiry or best-before date;
- incorrect (a different product from what you ordered); or
- materially different from its description on the Website.

Please inspect your package when it arrives. You must report any of these issues within 48 hours of delivery.

4. How to Request a Return, Replacement or Refund

1. Chat with us on the Website or email feedback@arachisfoods.com within 48 hours of delivery.
2. Share your order number and a short description of the issue.
3. Attach clear photographs of the product, the packaging and the shipping label. A short video is helpful for damaged parcels.
4. We will review your request and respond after verification.

Once approved, we will initiate either a replacement or a refund, depending on your choice and product availability. In some cases we may arrange a pickup of the product; where this is not practical, we may ask you to keep or dispose of the item and refund you directly.

Requests made after 48 hours of delivery, or without supporting photographs, may not be eligible, though we will review each case fairly.

5. Refunds

- Approved refunds are initiated by us and reach you within 5–7 business days.
- Prepaid orders: refunded to the original payment method (card, UPI, net banking or wallet). Your bank or payment provider may take additional time to reflect the credit.
- Cash on Delivery orders: refunded by bank transfer or UPI. We will ask you for your account or UPI details.
- Cancelled orders and failed payments: if money was debited but the order was not confirmed, it will be refunded to the original payment method within the timelines set by the payment provider and applicable RBI guidelines.
- Shipping charges: refunded in full where the issue is caused by us (for example, a damaged, defective or incorrect product).

6. Lost or Undelivered Orders

If your order has not arrived within the estimated delivery time, or tracking shows it as delivered but you have not received it, please contact us as soon as possible. We will check with our courier partner and either resend the order or issue a full refund.

7. Contact Us

For any help with shipping, returns or refunds:

Arachis Foods
52, 2nd Main Road, Nanajappa Layout, Adugodi, Bengaluru – 560030, Karnataka, India
Email: feedback@arachisfoods.com
Website chat: available on arachisfoods.com